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If you are looking for remote IT support solution, turn your attention to these two unique Citrix’s products that were created to meet the requirements of business professionals from various industries. GoToAssist’s technology eases the remote support of IT managers, individual support providers and multi-agent support center.

GoToAssist Express was created for small businesses and individuals. GoToAssist Corporate is perfect for large businesses and support teams with multiple operators.

GoToAssist Express and GoToAssist Corporate common key features:
-    Screen sharing
-    Mac and PC support
-    Multiple sessions
-    Live chat
-    Remote diagnostics
-    Login as administrator
-    Annotation tools
-    File transfer
-    Reconnect/reboot
-    24-bit color

However these two products differ.

GoToAssist Express key features:
-    Easy setup. The setup process takes two minutes. You should just sign up.
-    Transition from a phone call to a support session can be seamlessly done.
-    Instant email invitation. By one click you can send the client an invitation in the form of instant message or send a Microsoft Outlook email.
-    Multi-monitor support allows you to provide support in multiple environments.

GoToAssist Corporate key features:
-    Multiple connection methods allow your support representative to connect the customers in few seconds. These connection methods are customizable.
1.    Website. Your customers can start a support session through your Web site.
2.    Connection code. Customers receive the connection code from the support representatives on the telephone.
3.    Online queue. Customer inquiries can be automatically sent to the next support team member by intelligent routing technology.
-    Language availability allows you to select from 15 languages on your representative or/and customer interfaces.
-    Team collaboration allows support representative to invite other experts in a single session. These can be invisible or visible to the user.
-    Administrative tools include: Manager’s Dashboard, Management Center, Session Recording, Surveys and Reporting, Manager Silent Monitoring, Data Replicator and Integration Options.

Citrix GoToAssist was designed for maximum performance and security. Client pre-installation is not required. Any representative of your support team can participate.

Data exchange in completely secure due to end-to-end 128-bit Secure Sockets Layer and Advanced Encryption Standard.

Summary:
GoToAssist Express and GoToAssist Corporate are the reliable help desk solutions designed for all-sized companies. Support representatives can easily resolve problems and provide quick support. Companies low support costs, customers are happy!

Additional Info

  • Multi-Site Support: Yes
  • Multi-lingual Interface: Yes
  • Reporting: Yes
  • Historical Audit: Yes
  • Remote Control Access: Yes
  • Email: Yes
  • Security, Permissions and Access Control: Yes
  • Live Chat: Yes
  • Platform: Windows Server 2003, Windows XP, and Windows Vista

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